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What are the top 10 trends in business process outsourcing (BPO) and offshoring?
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What are the top 10 trends in business process outsourcing (BPO) and offshoring?

As an AI language model, I do not have personal opinions or up-to-date information about the current industry trends. However, the 10 trends that are considered significant in BPO and offshoring are:

1. Rise of Robotic Process Automation (RPA) and Artificial Intelligence (AI)
2. Emergence of new BPO delivery models such as onshore, nearshore and hybrid models
3. Adoption of cloud-based BPO solutions to increase data security and scalability
4. Focus on outcome-based pricing and vendor management
5. Increased emphasis on analytics and big data in BPO operations to gain insights and drive efficiencies
6. Use of cognitive technologies in BPO domain for better decision making ability
7. Growth of socially responsible outsourcing and ethical supply chain management
8. Investment in digital transformation and customer experience enhancement
9. Integration with blockchain technology for greater transparency, security and decentralization
10. Expansion of BPO services from traditional industries to emerging sectors such as healthcare, education, and cybersecurity.

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